• Program Manager, Community Science

    Job Locations
    Regular, Full-Time
    Job Category
  • Overview

    Now in its second century, Audubon is dedicated to protecting birds and other wildlife and the habitat that supports them. Audubon’s mission is engaging people in bird conservation on a hemispheric scale through science, policy, education and on-the-ground conservation action.  By mobilizing and aligning its network of Chapters, Centers, State and Important Bird Area programs in the four major migratory flyways in the Americas, the organization will bring the full power of Audubon to bear on protecting common and threatened bird species and the critical habitat they need to survive.  And as part of BirdLife International, Audubon will join people in over 100 in-country organizations all working to protect a network of Important Bird Areas around the world, leveraging the impact of actions they take at a local level.  What defines Audubon’s unique value is a powerful grassroots network of nearly 500 local chapters, 23 state offices, 41 Audubon Centers, Important Bird Area Programs in 50 states, and 700 staff across the country.  Audubon is a federal contractor and an Equal Opportunity Employer (EOE).



    Position Summary

    The Program Manager’s focus as part of Audubon’s National Science team is to support and promote Audubon’s Community Science programs, primarily Audubon’s Climate Watch and Christmas Bird Count programs but as time allows, the Great Backyard Bird Count and Hummingbirds at Home.  S/he serves as lead project manager to track project deadlines, materials development, promotion activities and other deliverables are on track working closely with each program director on the team. This position will coordinate with Audubon’s network, communications, marketing and design teams, as well as with science staff and consultants. This position will also provide first-line support to coordinators and volunteers.


    The Program Manager provides support and outreach to volunteers by developing and maintaining training and outreach materials such as manuals, how-to resources, videos, FAQs and by providing direct assistance to volunteers by email and phone as needed.  S/he is responsible for maintaining general web content and web-based training materials for these programs and for scheduling and promoting training webinars for program participants, in coordination with program directors.  The Program Manager also participates in a team environment to plan, test and support the technology assets of all of Audubon’s Community Science initiatives.


    The Program Manager contributes to the planning, development and review of content as part of the team in producing each issue of American Birds, Audubon’s quarterly community science eNewsletter. This position may also work with Audubon’s Science team to prepare materials that summarize community science outcomes and stories for a variety of audiences such as the general public, participants and volunteers. 

    Essential Functions

    • In coordination with the program director, produce training and support materials for Audubon’s Climate Watch program including development of resource materials and presentation of training webinars to volunteers. Provide primary support by email to volunteers, coordinators and chapters. Handle incoming Climate Watch data processing tasks including documenting and routing data for analysis according to current procedures. As part of a team help identify materials and summaries that inform volunteers about the success of the program. Help with evaluation of the program and contribute to successful program rollout each season by tracking master program timeline and convening project check-ins as needed. Schedule and manage email updates to Climate Watch volunteers using Audubon’s EveryAction communication management system.
    • Serve as project manager of Audubon’s iconic Christmas Bird Count program in close coordination with the Director of the Christmas Bird Count. Manage the timeline for delivery of each aspect of the program, coordinating updates of materials, web updates, tool review, scheduling and managing email updates to CBC compilers, new count application process and convening project check-ins as needed. Responsible for submitting check processing requests for Regional Editors. Provide email support to compilers and participants on general questions.
    • Serves as contact for promotional materials development for the Great Backyard Bird Count program, a collaborative program with our partners Cornell Lab of Ornithology and Birds Canada. This position will work closely with communications, marketing and network staff on the GBBC and will also be responsible for coordinating the photo review process.
    • Provide email support to volunteers who participate in the Hummingbirds at Home program as time allows in coordination with the program lead.
    • As part of a team help to evaluate and identify improved work flows for community science programs.
    • Periodic travel will be required as needed based on program priorities.


    Qualifications and Experience

    • Bachelor’s degree is required, with a specialty in sciences or education strongly preferred.
    • 5+ years of demonstrated experience on program/project management and customer support in program delivery environment.
    • Past participation in a Community Science (aka Citizen Science) projects required.
    • Excellent customer support skills and experience working with volunteers.
    • Must have meticulous work habits and attention to detail.
    • Possess strong organizational skills, detail oriented, self-motivated and task-focused on primary deliverables as well as ability to multitask.
    • Have excellent interpersonal, written, and verbal communication skills. Must be comfortable working with diverse groups of stakeholders.
    • Comfortable in a fast-paced environment, able to juggle a variety of tasks, and able to work independently to re-prioritize tasks.
    • General knowledge of the birds of North America required; experience in the birding community preferred.
    • Writing about birds, birding and bird conservation a plus.
    • Proficiency in Microsoft Office software and a basic proficiency in Geospatial Information Science (GIS) using ESRI ArcGIS tools a plus.


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