Director of Information Technology

Job Locations
US-NY-New York
Type
Regular, Full-Time
Job Category
Information Technology
ID
2020-4439
City
New York
State/Province
NY

Overview

Now in its second century, Audubon is dedicated to protecting birds and other wildlife and the habitat that supports them. Audubon’s mission is engaging people in bird conservation on a hemispheric scale through science, policy, education and on-the-ground conservation action.  By mobilizing and aligning its network of Chapters, Centers, State and Important Bird Area programs in the four major migratory flyways in the Americas, the organization will bring the full power of Audubon to bear on protecting common and threatened bird species and the critical habitat they need to survive.  And as part of BirdLife International, Audubon will join people in over 100 in-country organizations all working to protect a network of Important Bird Areas around the world, leveraging the impact of actions they take at a local level.  What defines Audubon’s unique value is a powerful grassroots network of nearly 500 local chapters, 23 state offices, 41 Audubon Centers, Important Bird Area Programs in 50 states, and 700 staff across the country.  Audubon is a federal contractor and an Equal Opportunity Employer (EOE).

 


 

Position Summary

Based in NYC and reporting to the Chief Technology Officer (CTO), the Director of Information Technology (IT) will be charged with leading strategy and a growing team that delivers the IT infrastructure, tools, and services that enable Audubon’s work to further its mission. The Director of IT will lead a team responsible for delivering the optimal secure and cloud-oriented infrastructure and related user support across all Audubon locations including the NYC and DC headquarters, 20+ state offices, and 30+ Audubon nature centers. The role also oversees the roadmap and management of enterprise platforms that underlie Audubon’s work encompassing constituent management, fundraising, and back office operations, and will work with business peers to ensure that appropriate data governance processes are in place for those platforms.

 

Please submit a cover letter and resume in order to be considered. 

Essential Functions

  • Along with the CTO, provide strategic thinking and leadership of Audubon’s IT function, including defining the roadmap of work, engaging in cross-organization priority initiatives, and ensuring successful delivery of IT projects.
  • Lead strategy, roadmap, and implementation of third-party enterprise platforms and CRMs, including Salesforce and EveryAction.
  • Select and implement solutions for back office operations, including those supporting HR, finance, and program tracking and time management.
  • Lead a customer-first help desk service that provides IT support and access to onboarding and training resources where available.
  • Manage cloud infrastructure behind web, business, and data applications and services, and oversee remaining migrations to cloud services.
  • Manage lifecycle of devices and other technology assets from roll out, ongoing asset inventory management, upgrades, and deprecation.
  • Implement and support access and collaboration tools and services such as Okta, Box, Sharepoint, Zoom, Slack, and all audio/video/VOIP infrastructure.
  • Ensure IT subject matter expertise on Mac/PC/mobile devices, network and firewall devices, Wi-Fi access points, printers, and other relevant hardware.
  • Lead security operations, data governance, and disaster recovery programs, working with external vCISO resources as necessary.
  • Partner with leaders of the Audubon network across state offices and nature centers to provide field-specific solutions and services to those physical locations, including point-of-sale and other customer-facing technology solutions.
  • Collaborate with the peer Engineering team and Product Manger to implement and maintain custom standalone or enterprise platform applications and integrations, when appropriate.
  • Collaborate with the peer Digital Products team to manage robust and reliable infrastructure hosting web and mobile applications, with uptime monitoring and well-defined incident response processes.
  • Partner with the VP of Data & Analytics to select and manage cloud infrastructure for data warehousing, data science, reporting, and analysis, with appropriate security and data governance mechanisms.

Qualifications and Experience

  • 10+ years of progressive IT professional experience, including experience at a management level with comparable staff and budget responsibilities.
  • Bachelor’s degree in Information Systems, Computer Science, or related quantitative field strongly preferred.
  • Proven experience in IT infrastructure strategic planning, delivery, project management, and policy development.
  • Proven experience leading support services and customer-service-oriented teams.
  • Management and/or leadership experience with Salesforce implementations strongly preferred, or with other enterprise CRMs.
  • Management, leadership, and/or technical experience with cloud infrastructure services such as AWS and Azure strongly preferred.
  • Experience managing technology across federated field offices preferred.
  • Demonstrated ability to discuss technical information to non-technical audiences.
  • Genuine passion for conservation and the mission of the National Audubon Society.

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