Digital Platforms Data Manager

Job Locations
US-NY-New York | US
Type
Regular, Full-Time
Job Category
Communications/Marketing
ID
2021-4792
City
New York
State/Province
NY

Overview

The National Audubon Society is a nonprofit conservation organization that protects birds and the places they need, today and tomorrow. We work throughout the Americas using science, advocacy, education, and on-the-ground conservation. Audubon’s state, regional, national, and international programs, nature centers, and chapters have an unparalleled wingspan that reaches millions of people each year to inform, inspire, and unite diverse communities in conservation action. As a sentinel species, we recognize that the fate of birds is inextricably tied to the fate of us all.

 

Audubon has more than 700 staff working across the United States and seven countries in 17 state and regional offices, 41 nature centers, and 23 wildlife sanctuaries. Together as one Audubon, we aspire to alter the course of climate change and habitat loss, leading to healthier bird populations and reversing current trends in biodiversity loss.

 

Audubon is committed to a culture of workplace excellence, where our talented and diverse staff are deeply engaged, with a strong sense of belonging. The birds Audubon pledges to protect differ in color, size, behavior, geographical preference, and countless other ways. By honoring and celebrating the equally remarkable diversity of the human species, Audubon will bring new creativity, effectiveness, and leadership to our work throughout the hemisphere.

Position Summary

Reporting to the Director, Digital Platforms, the Digital Platforms Data Manager will provide industry-leading technical support, systems administration, and training to support Audubon’s EveryAction/VAN users. The person in this role will help Audubon’s educators, volunteer coordinators, grassroots organizers, and Audubon Center directors engage local communities across the country with beautifully templated emails, intelligent segmentation and automation, and accessible online interfaces, in collaboration with Audubon’s national marketing, advocacy, and fundraising teams.

 

"Remote work considered for qualified candidates"

Essential Functions

Platform Administration and Support:

  • Act as overall administrator of Audubon’s mass email and advocacy platform, including performing ongoing upkeep of email subscription, contact segmentation, marketing automation, templates, and Audubon’s systems of EveryAction/VAN committees and codes for tracking engagement and ensuring proper financial attribution.
  • Administer Audubon’s digital support ticketing system in Jira, routing requests as needed to other teams, and providing digital platform support and troubleshooting for Audubon’s digital platforms.
  • Identify and articulate the digital needs of Audubon's local communicators to elevate their voices in decisions of tech development and investment.
  • Track support metrics (resolution time, volume, and request type, etc.) identifying areas for improvement when possible.
  • Oversee EveryAction/VAN user profiles and activity to ensure appropriate permission sets and compliance with Audubon’s security protocols.
  • Assist in the maintenance of Audubon’s EveryAction contact database.
  • Strengthen the culture of data and technology throughout the organization through strong user engagement, accurate data, analytics, and reporting.
  • Assist with quality assurance (QA)for new platform features and other special projects as needed.

Onboarding and Training:

  • Onboard new employees working in digital production and communications, introducing them to Audubon’s digital platforms and the people who use them.
  • Create/maintain multimedia self-service training programs to guide local communicators through the established uses of Audubon’s digital engagement platforms, with a focus on maximizing accessibility.
  • Establish and clearly communicate the procedures for digital production onboarding and training in a way that includes and collaborates with local and regional teams.
  • Maintain Audubon’s digital communications and engagement documentation on Confluence to ensure alignment with up-to-date platform features and procedures.
  • Create a scalable framework for evaluating digital communications performance to ensure training is allowing local communicators to meet Audubon’s goals.
  • Create automated post-training surveys to solicit feedback on the effectiveness of established trainings and identify new needs for digital communications.

Qualifications and Experience

  • At least 5-7 years of work experience, with at least 5 years of experience with digital production support and/or enterprise marketing systems administration.
  • At least 1 year of experience using the EveryAction/VAN suite of digital tools.
  • Demonstrated experience training and/or providing support in digital production and communications to people with a broad spectrum of digital skills.
  • Excellent organizational skills, with a focus on finding efficient solutions to workflow problems.
  • A passion for working in a diverse work environment, and a commitment to equity, inclusivity, and accessibility in training and support.
  • Proficiency in HTML, CSS, and/or JavaScript for managing web form and email templates preferred.
  • Proficiency in cloud-based file systems and project management software preferred.
  • Experience with grassroots issue advocacy or political campaigns a plus.
  • Experience with Confluence, Jira, and/or Salesforce a plus.
  • Bachelor’s degree preferred.

This position is a union eligible position and is represented by the Communications Workers of America (CWA).

EEO Statement

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

COVID Policy

All staff must be fully vaccinated against COVID-19 no later than January 31, 2022, unless they are approved by Human Resources for a qualified exemption. Those unvaccinated after January 31st will be required to follow a weekly testing protocol.

 

All unvaccinated staff are required to wear masks or other approved facial coverings while working indoors at all times or outdoors when social distancing cannot be maintained. Further, effective December 13th, any unvaccinated staff person entering an Audubon building must submit a negative Covid-19 test that has been taken within 72 hours. 

 

This policy is effective through February 27th and may be changed due to changes in the law and/or changes to Audubon policies such as the Return to Work/Hybrid Work policy.

 

All new hires must be fully vaccinated prior to their start of employment unless they are pre-qualified by HR for exemption.

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