Digital Platforms Data Manager

Job Locations
US-NY-New York | US
Type
Regular, Full-Time
Job Category
Communications/Marketing
ID
2021-4792
City
New York
State/Province
NY

Overview

Now in its second century, Audubon is dedicated to protecting birds and other wildlife and the habitat that supports them. Audubon’s mission is engaging people in bird conservation on a hemispheric scale through science, policy, education and on-the-ground conservation action.  By mobilizing and aligning its network of Chapters, Centers, State and Important Bird Area programs in the four major migratory flyways in the Americas, the organization will bring the full power of Audubon to bear on protecting common and threatened bird species and the critical habitat they need to survive.  And as part of BirdLife International, Audubon will join people in over 100 in-country organizations all working to protect a network of Important Bird Areas around the world, leveraging the impact of actions they take at a local level.  What defines Audubon’s unique value is a powerful grassroots network of approximately 450 local chapters, 120 campus chapters, 17 state and regional offices, 34 Audubon Centers, Important Bird Area Programs in 50 states, and 700 staff across the country. 

 

 

 

Position Summary

Reporting to the Director, Digital Platforms, the Digital Platforms Data Manager will provide industry-leading technical support, systems administration, and training to support Audubon’s EveryAction/VAN users. The person in this role will help Audubon’s educators, volunteer coordinators, grassroots organizers, and Audubon Center directors engage local communities across the country with beautifully templated emails, intelligent segmentation and automation, and accessible online interfaces, in collaboration with Audubon’s national marketing, advocacy, and fundraising teams.

 

"Remote work considered for qualified candidates"

Essential Functions

Platform Administration and Support:

  • Act as overall administrator of Audubon’s mass email and advocacy platform, including performing ongoing upkeep of email subscription, contact segmentation, marketing automation, templates, and Audubon’s systems of EveryAction/VAN committees and codes for tracking engagement and ensuring proper financial attribution.
  • Administer Audubon’s digital support ticketing system in Jira, routing requests as needed to other teams, and providing digital platform support and troubleshooting for Audubon’s digital platforms.
  • Identify and articulate the digital needs of Audubon's local communicators to elevate their voices in decisions of tech development and investment.
  • Track support metrics (resolution time, volume, and request type, etc.) identifying areas for improvement when possible.
  • Oversee EveryAction/VAN user profiles and activity to ensure appropriate permission sets and compliance with Audubon’s security protocols.
  • Assist in the maintenance of Audubon’s EveryAction contact database.
  • Strengthen the culture of data and technology throughout the organization through strong user engagement, accurate data, analytics, and reporting.
  • Assist with quality assurance (QA)for new platform features and other special projects as needed.

Onboarding and Training:

  • Onboard new employees working in digital production and communications, introducing them to Audubon’s digital platforms and the people who use them.
  • Create/maintain multimedia self-service training programs to guide local communicators through the established uses of Audubon’s digital engagement platforms, with a focus on maximizing accessibility.
  • Establish and clearly communicate the procedures for digital production onboarding and training in a way that includes and collaborates with local and regional teams.
  • Maintain Audubon’s digital communications and engagement documentation on Confluence to ensure alignment with up-to-date platform features and procedures.
  • Create a scalable framework for evaluating digital communications performance to ensure training is allowing local communicators to meet Audubon’s goals.
  • Create automated post-training surveys to solicit feedback on the effectiveness of established trainings and identify new needs for digital communications.

Qualifications and Experience

  • At least 5-7 years of work experience, with at least 5 years of experience with digital production support and/or enterprise marketing systems administration.
  • At least 1 year of experience using the EveryAction/VAN suite of digital tools.
  • Demonstrated experience training and/or providing support in digital production and communications to people with a broad spectrum of digital skills.
  • Excellent organizational skills, with a focus on finding efficient solutions to workflow problems.
  • A passion for working in a diverse work environment, and a commitment to equity, inclusivity, and accessibility in training and support.
  • Proficiency in HTML, CSS, and/or JavaScript for managing web form and email templates preferred.
  • Proficiency in cloud-based file systems and project management software preferred.
  • Experience with grassroots issue advocacy or political campaigns a plus.
  • Experience with Confluence, Jira, and/or Salesforce a plus.
  • Bachelor’s degree preferred.

This position is a union eligible position and is represented by the Communications Workers of America (CWA).

EEO Statement

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

COVID Policy

Beginning September 15, 2021: Audubon requires all staff either to provide proof of being fully vaccinated or, if they cannot provide such proof for any reason, to wear a mask while working indoors, including in all Audubon facilities and offsite, and while working outdoors in situations where they cannot maintain social distancing. In addition, at this time and until CDC recommendations change, all staff in counties the CDC identifies as having “substantial” and “high” COVID transmission ratesmust wear masks indoors (unless alone in a closed office) and outdoors in situations where they cannot maintain social distancing regardless of vaccination status. 

 

This policy covers national and state offices, centers, and sanctuaries, as well as Audubon employees working offsite. Should you be selected for this position, you will be asked to acknowledge you have read the above policy and provide your vaccination status.

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