Business Analyst

Job Locations
US-NY-New York
Regular, Full-Time
Job Category
Information Technology
New York


The National Audubon Society is a nonprofit conservation organization that protects birds and the places they need, today and tomorrow. We work throughout the Americas using science, advocacy, education, and on-the-ground conservation. Audubon’s state, regional, national, and international programs, nature centers, and chapters have an unparalleled wingspan that reaches millions of people each year to inform, inspire, and unite diverse communities in conservation action. As a sentinel species, we recognize that the fate of birds is inextricably tied to the fate of us all.


Audubon has more than 700 staff working across the United States and seven countries in 17 state and regional offices, 41 nature centers, and 23 wildlife sanctuaries. Together as one Audubon, we aspire to alter the course of climate change and habitat loss, leading to healthier bird populations and reversing current trends in biodiversity loss.


Audubon is committed to a culture of workplace excellence, where our talented and diverse staff are deeply engaged, with a strong sense of belonging. The birds Audubon pledges to protect differ in color, size, behavior, geographical preference, and countless other ways. By honoring and celebrating the equally remarkable diversity of the human species, Audubon will bring new creativity, effectiveness, and leadership to our work throughout the hemisphere.

Position Summary

The Business Analyst is an IT role that serves in a lead project and support function across business units for addressing business process and IT systems needs and implementing system enhancements and bug fixes. This includes troubleshooting issues with supported systems and handing off issues to senior analysts, administrators, and/or application support or engineering teams, as necessary. The Business Analyst will also help implement computer system requirements by defining and analyzing system problems and designing and testing standards and solutions. The person in this role will work on core IT projects that support Audubon’s operations across the organization, including its network of field offices, and will report to the Director of IT & Application Development.

Essential Functions

  • Collaborate with business owners, project managers, engineers, and operations and maintenance resources on implementing solutions and defining constraints and risks.
  • Facilitate iterative user review sessions, identifying design improvements, managing issues and user expectations, and driving completion of key actions.
  • Gather, develop, document, and validate business, functional, and technical requirements. Support the design of IT systems.
  • Participate in Agile teams.
  • Run routine queries using SQL and work with relational databases.
  • Interact with clients on requirements gathering and system design.
  • Interact with other business analysts and solution developers to communicate and validate requirements.
  • Perform functional and integrated testing.
  • Prepare and maintain project and technical documentation and artifacts including analysis, reports, and user documentation.
  • Work with project managers, developers, and end users to ensure application designs meet business requirements.
  • Evaluate new and existing IT products and services.
  • Assist in maintaining our Salesforce instance, supporting internal customer needs including merging duplicate records, importing updated records, and cleaning up incorrect records.
  • Author and prepare meeting notes to be distributed to a variety of audiences.
  • Author user stories, test scripts, and other Agile deliverables.

Qualifications and Experience

  • Minimum 5 years of relevant work experience.
  • Bachelors preferred or equivalent experience.
  • Knowledge of Software Development Lifecycle (SDLC) processes.
  • Experience with MS Office, specifically MS Excel, and digital project tools such as Airtable and Asana.
  • Preferred past/current experience working with enterprise IT systems such as Salesforce, ERP solutions, and/or Human Resource or Finance solutions.
  • Experience with Data Specifications and 3rd party APIs.
  • Experience working in an Agile environment.
  • Experience creating/executing software test cases.
  • Knowledge of programming concepts preferred.
  • Experience with data analysis and SQL preferred.
  • Testing automation and script development experience a plus.
  • Functional analysis and strong writing skills.
  • Excellent communication skills.
  • Ability to travel to client site on occasion and as needed.
  • Ability to work effectively within a team environment under tight timelines.
  • Ability to multi-task and support multiple projects at once.

This position is represented by the Communications Workers of America (CWA).

EEO Statement

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

COVID Policy

All new hires must be fully vaccinated prior to their start of employment unless they are pre-qualified by HR for exemption.


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