Visitor Center Assistant (floater retail)

The National Audubon Society is a nonprofit conservation organization that protects birds and the places they need, today and tomorrow. We work throughout the Americas using science, advocacy, education, and on-the-ground conservation. Audubon’s state, regional, national, and international programs, nature centers, and chapters have an unparalleled wingspan that reaches millions of people each year to inform, inspire, and unite diverse communities in conservation action. As a sentinel species, we recognize that the fate of birds is inextricably tied to the fate of us all.

Audubon has more than 700 staff working across the United States and seven countries in 17 state and regional offices, 41 nature centers, and 23 wildlife sanctuaries. Together as one Audubon, we aspire to alter the course of climate change and habitat loss, leading to healthier bird populations and reversing current trends in biodiversity loss.

Audubon is committed to a culture of workplace excellence, where our talented and diverse staff are deeply engaged, with a strong sense of belonging. The birds Audubon pledges to protect differ in color, size, behavior, geographical preference, and countless other ways. By honoring and celebrating the equally remarkable diversity of the human species, Audubon will bring new creativity, effectiveness, and leadership to our work throughout the hemisphere.

The Center Assistant will support the Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary including admissions, Nature Store and Cypress Cafe sales, visitor and volunteer assistance, boardwalk closing and membership sales. The Center Assistant will work in the Center and provide excellent customer service by eagerly welcoming each visitor with information about the Sanctuary with warmth and kindness.

This is a part-time floating position, working up to 25 hours per week. Hours are not guaranteed on a regular basis and will be offered to the successful candidate based on Visitor Center needs and can be accepted as availability of the candidate allows.

Compensation:

$15.00 / hour

• Deliver excellent customer service; contributing to a welcoming environment for all guests, visitors, members, volunteers, and event attendees coming through the Visitor Center.
• Support retail operations throughout the Visitor Center.
• Promote, sell, and renew memberships.
• Proactively assesses visitor needs.
• Answer the Center’s main phone line and expedites calls to appropriate departments or staff members.
• Handle difficult situations with tact and respect and report all issues to the Supervisor.
• Provide up-to-date information to visitors regarding special events, the Nature Store, and Café.
• Develop an understanding of the ecology and natural history of Corkscrew Swamp Sanctuary.
• Process all cash and credit card transactions.
• Assist with special events.
• Assist with end of day facility closure by clearing the Sanctuary campus and boardwalk to ensure all visitors have safely exited.
• Other duties as assigned.

• Experience in a customer service, retail, or administrative support role.
• Excellent customer service and relationship building skills.
• Excellent communication and interpersonal skills.
• Must be eager to learn and share knowledge with others.
• Detail-oriented, with the ability to multi-task in a fast-paced, potentially noisy environment.
• Must work well in a team and professionally represent Audubon to the public and volunteers.
• Able to follow directions and work autonomously.
• Ability to quickly learn a point of sale/ticketing database.
• Ability to handle cash and credit card transactions accurately.
• Computer experience and high comfort level with technology, including Outlook and other web-based applications.
• Ability to lift up to 15 lbs.
• Ability to traverse at least 3 miles in a variety of weather conditions, with or without accommodation.
• Ability to work a flexible schedule, including weekends.
• GED or high school diploma preferred and 1-2 years of experience. An equivalent combination of education and experience will also be considered.

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

The National Audubon Society endeavors to keep our careers site accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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