Senior Assistant, Membership Sales

The National Audubon Society is a nonprofit conservation organization that protects birds and the places they need today and tomorrow. We work throughout the Americas towards a future where birds thrive because Audubon is a powerful, diverse, and ever-growing force for conservation. Audubon has more than 700 staff working across the hemisphere and more than 1.5 million active supporters.

North America has lost three billion birds since 1970, and more than 500 bird species are at risk of extinction across Latin America and the Caribbean. Birds act as early warning systems about the health of our environment, and they tell us that birds – and our planet – are in crisis. Together as one Audubon, we are working to alter the course of climate change and habitat loss, leading to healthier bird populations and reversing current trends in biodiversity loss. We do this by implementing on-the-ground conservation, partnering with local communities, influencing public and corporate policy, and building community.

Audubon is committed to a culture of workplace excellence, where our talented and diverse staff are deeply engaged with a strong sense of belonging. The birds Audubon pledges to protect differ in color, size, behavior, geographical preference, and countless other ways. By honoring and celebrating the equally remarkable diversity of the human species, Audubon brings new creativity, effectiveness, and leadership to our work throughout the hemisphere.

The Senior Assistant, Membership Sales will serve as the key contact for Sanctuary visitors and members to drive membership sales and build member relationships/community. This includes working at the Blair Visitor Center and engaging visitors and members, securing membership sales, handling inquiries, and promoting, processing, and tracking memberships. Additionally, this individual will work closely with the Volunteer and Membership Manager to support membership experiences, events, programs, and promotions. This is a part-time, 24 hours a week position based in Naples, Florida.

Compensation:
$15.00 / hour

• Engage visitors and existing members at the Sanctuary in the Blair Visitor Center and through other channels of communication, such as over the phone and by email.
• Drive membership sales and retain current Sanctuary members to meet revenue goals.
• Handle membership communications including phone calls, in-person inquiries, and emails.
• Collaborate with Visitor Center staff to support membership sales and positive member experiences by providing member-only offers and events.
• Develop positive relationships with members to foster a community of belonging.
• Generate and implement new ideas to enhance member experiences and assist with member events and programs.
• Support donor cultivation at Corkscrew Swamp Sanctuary, including becoming familiar with the various donor groups and individuals and helping to identify members wishing to increase their financial support of the Sanctuary.
• Deliver excellent customer service to members, guests, volunteers, and program participants.
• Become proficient in Audubon’s databases, including Salesforce, Every Action, and Ticketure to manage memberships and provide reports as needed.
• Assist with Admissions and perform boardwalk closing duties on occasion.
• Other duties and special projects as assigned by the Volunteer and Membership Manager.

• High school diploma or equivalent required.
• At least 2 years of experience in sales or customer service.
• Self-driven, with the ability to work well independently and in a team setting.
• Highly motivated to engage with visitors and members and sell new memberships.
• Excellent oral and written communication skills.
• Ability to connect with people of diverse backgrounds.
• Very organized, with the ability to multi-task.
• Proficient in Microsoft Office products and comfortable working in databases.
• Interest and commitment to the mission of the National Audubon Society, and ability to communicate Corkscrew Swamp Sanctuary’s mission, goals, and programs effectively to the public.
• Ability to work weekends and holidays during peak visitation months (Oct – May) and availability to work early morning or evening events, as needed.
• Commitment to further Audubon’s efforts to create a more equitable, diverse, and inclusive work environment.
• Nonprofit experience with membership programs is not required but would be a plus.

The National Audubon Society is a federal contractor and an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We are committed to a policy of nondiscrimination, inclusion and equal opportunity and actively seek a diverse pool of candidates in this search.

The National Audubon Society endeavors to keep our careers site accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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